Features:
Customer Reviews: Avg. Customer Rating: 3.0 / 5.0 After many other coffee makers, this one has not disappointed:
Two for Two with Defective Machines: Last December I bought the BCO-130T machine. I thoroughly enjoyed it - the coffee it made and the very good espresso and cappuccino. It worked fine for awhile. About June/July it started leaking water from the bottom of the machine. I called the suggested repair facility in Virginia. As soon as I started to explain the problem to the owner, he told me the problem and that it was common and the machine would be replaced. I sent it in for repairs. Well that process took about 8 weeks, an absolutely ridiculous... Dissatisfied with inferior product: We have had several DeLonghi products including earlier generation combination coffee/espresso machines. When our old machine wore out, we tried this new version. We tried the espresso maker and it didn't work right and then the coffee maker and it didn't inject water completely into the coffee grounds. We contacted DeLonghi and they said it was defective and needed to be returned, which we did. Overall it was dissappointing to see a company's product quality degrade so significantly. Hot Chocolate?: The owner's manual did not have recipes for either hot chocolate or lattes. We called their customer service and they were zero help. They even insisted that the recipes were in the manual while they are not. Can anyone help? If you are looking to Delonghi for help, forget it.
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